TERMS

General conditions for purchase

To make an online purchase at COMPOSITE Barcelona you must first be registered. To place an order successfully with COMPOSITE Barcelona, you must indicate a billing address and correct delivery address in one of the countries in which we deliver. In case your country is not on the list please contact us at the following address info@compositebcn.com. For your order to be approved, the billing address must match the billing address of the credit card. If the address provided containing has a discrepancy, the order will be canceled for safety reasons. Note that you can not change the billing address retroactively. This means that when the order is canceled, it is advisable to perform another. Aside from offering a credit card payment method, we also offer Pay Pal. You can consult the general conditions of service at this link https://www.paypal.com/es/webapps/mpp/ua/useragreement-full.

Data Protection

The personal data we received from our customer will be stored in a file owned by COMPOSITE Barcelona. Those registered have the right to amend, modify or cancel this data by sending a written request, modification, correction or deletion to the following address info@compositebcn.com

Legal warning

COMPOSITE Barcelona
Calle Valencia, 289 1-3 A
08009 BARCELONA
Spain

Email: info@compositebcn.com

SHIPPING

Our store carefully reviews each order before sending it. Through MY ACCOUNT you can check at any time the current status of your order.

Delivery

We do everything within our reach to send all orders as soon as possible. See the following table for the period of delivery:

  • Peninsular Spain and Portugal: 24/48 hours.
  • Spain Islands and Europe: 2-10 days.
  • Rest of World: 7-21 days (depends of country of delivery)

There is the possibility of offering an express service offered by SEUR, to consult the cost please email us at info@compositebcn.com Please note that orders placed during the weekend or on holidays will be processed on the next working day. If we can not send the items in that interval of time, we will inform you as soon as possible. We can not change any details of the order (product, size, color, address) once it has been sent. Please note that orders can be delivered only to one address. To send an order to different addresses, you must place an order for each address.

Track Order

You can always keep track of the order in MY ACCOUNT. At any time, 24 hours a day. You can find the tracking number in the order confirmation email you receive shipping as soon as the order is dispatched from the warehouse. Note that the tracking number is active and shows the progress of the package only when you entered the country. If you need help please contact us at the following address info@compositebcn.com

Damaged Shipping

All orders ship from our warehouse is inspected thoroughly. If you still receive a damaged package, please:

  • call Customer Service at the number + 34 930 044 708 as soon as possible or

Before accepting delivery, inspect the packaging and its contents for any possible damage that may have occurred during shipping. It is normal that the packaging can present any damage, but if the damage is important, please do the following:

  • If the damage is minor, accept the package but write a note indicating the damage, sign and date it.
  • If the packaging is severely damaged, you can refuse the request. If this is the case, contact us immediately at the following address info@compositebcn.com

When contacting our Customer Service, please have your order number, item number and tracking number (all this information is included in the confirmation email shipping) with the address email and phone number. We will attempt to pay the amount of the purchase as soon as we receive the order at our warehouse. The order will be canceled and will place a new order.

Returns

All items purchased at the online store COMPOSITE Barcelona can be returned within a maximum period of 14 days of receipt. The state of the returned merchandise must correspond to the normal use for which the goods are passed (as usual when tested in conventional shops), and must present its label and all original packaging as shipped. We will not accept items that have been used, washed, are broken or damaged and do not bear the original label or all its original packaging. To manage a return you must send an email to the following address info@compositebcn.com with the following information:

  • Reason for return, pick-up address, a contact telephone number.
  • Products must be returned: In its original state, along with any accessories related thereto and may not be used, washed or damaged, with all the original labels and in their original packaging.

Refunds

If you cancel your order, we will reimburse all payments we receive as soon as possible, and in any event no later than 14 days from receipt of the refund request. The direct cost of returning the item(s) will be pay by the customer. We may withhold reimbursement until we have received the products. Once the product has arrived at our warehouse and after the returned product(s) has been checked and inspected, you will receive a redemption notice by email. The refund will be issued to the same card or account that was used to place the order. Refunds usually take from 8-10 days before appearing in your statement. The period required for the amount repaid is shown in the extract in its online or by the issuer of the card account.

International Returns

Return costs and customs charges (if any local taxes) are the responsibility of the customer. If the return costs are greater than the value of the merchandise returned, you will be charged the remaining balance in the same manner as the original payment.

Changes

We offer a change service, the customer has the possibility of changing the product for another size. You can ask for the cost of this service at info@compositebcn.com address.